Privacy Policy

English Home Libya Messenger AI Agent
Effective date: May 24, 2026

Summary: This Messenger AI agent helps English Home Libya respond to customer messages, product questions, image/product identification requests, and order-review requests. It does not automatically confirm orders, reservations, payments, stock, delivery, or final order status.

1. Who we are

This Privacy Policy explains how English Home Libya uses the English Home Libya Messenger AI Agent to receive, process, and respond to messages sent to the official English Home Libya Facebook Page.

2. Information we may collect

Your Facebook Messenger sender ID and Page interaction with the English Home Libya Page.
Text messages you send to the Page.
Images, screenshots, product photos, product tags, barcodes, product labels, or attachments you send.
Product questions, preferred items, quantities, color/size preferences, customer name, phone number, and delivery or pickup preference if you provide them.
Conversation status, product-support context, admin review status, escalation records, and safety logs needed to manage support.

3. How we use information

Reply to customer-service messages sent to the English Home Libya Facebook Page.
Understand customer intent and product questions.
Identify possible products from messages, photos, screenshots, product tags, codes, or barcodes.
Check product information against English Home Libya catalog/admin-confirmed data.
Collect order-request details for admin review.
Escalate uncertain, risky, or order-related cases to English Home Libya admins.
Prevent unsafe or unconfirmed claims about price, discount, stock, delivery, payment, reservation, readiness, or order status.
Debug, monitor, and improve customer-support quality.

4. AI processing

English Home Libya may use AI tools to understand messages, analyze product images, identify product candidates, suggest safe replies, and help admins review customer requests. AI outputs are safety-checked and should be grounded in catalog/admin-confirmed facts before risky claims are sent to customers.

5. Product, price, stock, and order truth

Website, Facebook, image, and AI results may be used as clues only. Final product identity, normal price, discount, delivery, stock, and order status require catalog or admin confirmation. The bot is not intended to automatically confirm orders, reservations, payments, pickup readiness, delivery, or final status.

6. Sharing information

We do not sell customer personal information. Information may be shared only with systems and service providers needed to operate the customer-service workflow, such as Meta/Facebook Messenger, hosting providers, AI processing providers, catalog/database tools, and English Home Libya admins.

7. Data storage

We may store conversation state, product-support context, order-request drafts, admin review records, and safety logs for customer service, troubleshooting, security, and business operations.

8. Data deletion

You may request deletion of Messenger support data related to your interaction with the English Home Libya Page. See our Data Deletion Instructions.

9. Contact

For privacy or deletion requests, contact English Home Libya through the official Facebook Page, by phone at 0923322008, or by email at mdbahlol2004@icloud.com.

10. Changes

We may update this Privacy Policy from time to time. Updates will be posted on this page.

ملخص بالعربي

تستخدم English Home Libya هذا النظام للرد على رسائل العملاء في فيسبوك ماسنجر، فهم الأسئلة، تحليل صور المنتجات، وتجهيز طلبات المراجعة للإدارة. لا يقوم النظام بتأكيد الطلبات أو الحجز أو الدفع أو التوصيل أو توفر المخزون بشكل نهائي بدون تأكيد من الإدارة أو الكتالوج المعتمد.